Bbaji Privacy Policy — Your Data Is Safe With Us

Bbaji.im (hereinafter referred to as "bbaji") is a trusted online gaming and Sports Betting platform for players in Bangladesh. We believe you should have full control over your personal data. This Privacy Policy exists for exactly that reason — so you can clearly understand what data bbaji collects, why it is collected, and how it is kept secure.

This Privacy Policy applies to the bbaji website, mobile app, and all digital services. By opening an account or using the platform in any way, you are considered to have read and agreed to this Privacy Policy. We strongly encourage you to read it carefully.

The core goal of bbaji's Privacy Policy is to earn and maintain your trust. We believe transparency is the best policy — which is why everything is presented in plain, straightforward language, free from hidden clauses or complex legal jargon.

Bbaji only collects the information needed to provide you with the best possible service. We never collect excessive or unnecessary data. The categories of information we collect are outlined below:

The above information is collected through various means — such as during account registration, when making deposits or withdrawals, when contacting customer support, and while browsing the platform.

Bbaji uses your data only for specific, legitimate purposes. The main reasons we process your information are:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide uninterrupted betting, gaming, deposit, and withdrawal services.
• Security Assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal Obligation: To comply with government or regulatory requirements.
• Service Improvement: To analyze data and improve your experience.
• Contact: To send important account updates and promotional offers (only with your consent).
• Responsible Gaming: To identify problematic gaming behavior and provide timely assistance.

Bbaji does not generally share your personal data with anyone. However, limited sharing may occur in certain specific circumstances:

• Payment Processors: Necessary data is shared to process transactions via bKash, Nagad, or Rocket. These third-party operators also follow their own strict privacy policies.
• Legal Obligation: We may be required to disclose information as part of a court order, government agency request, or other legal process.
• Fraud Prevention: If significant fraud or criminal activity is detected, the relevant authorities may be notified.
• Technology Partners: Technology providers that power our platform may have limited access to certain data — but they operate under strict confidentiality agreements.

The bbaji website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your experience.

Types of cookies bbaji uses:

• Essential Cookies: Essential for the platform's core functionality — the site cannot operate properly without these.
• Functional Cookies: Helps remember your preferences and settings, such as your selected language.
• Analytics Cookies: Used to monitor site usage and improve our services.
• Security Cookies: Used for fraud detection and account protection.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

Bbaji retains your data only for as long as it is necessary or legally required. As a general rule:

• Active Accounts: All data is retained for as long as your account remains active.
• Closed Account: Financial transaction records are typically retained for up to 5 years after account closure — this is a legal requirement.
• KYC Documents: After verification, data is retained for a specified period in accordance with applicable regulations.
• Marketing Information: You are removed from our marketing list as soon as you unsubscribe.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be traced back to you.

Bbaji services are intended solely for users aged 18 and above. We do not knowingly collect or store personal data from minors.

If a minor's data enters bbaji's system for any reason, the account will be closed and all associated data permanently deleted as soon as this comes to our attention.

Bbaji uses industry-leading security technology to protect your data. The core components of our security framework are:

• SSL/TLS Encryption: All data transmitted through our website and app is secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is used as an additional security layer when logging into your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are in place to prevent unauthorized access.
• Regular Security Audits: An independent third-party team regularly audits bbaji's security systems.
• Data Backup: Your data is backed up across multiple secure servers to eliminate the risk of data loss due to technical issues.
• Access Controls: Only authorized personnel within bbaji have access to specific user data.

Bbaji may update this Privacy Policy from time to time. Changes may be made in response to service improvements, new legal requirements, or technological developments.

We will notify you of any significant changes through the following methods:

• A notice will be sent to your registered email or mobile number.
• A pop-up notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree, you may request to close your account at any time.

For any questions, complaints, or requests regarding the Privacy Policy, please get in touch with us. Our dedicated privacy team is always ready to assist you with any concern.

• Email: support@bbaji.im
• Live Chat: Log in to the platform and chat with us directly (available 24/7)
• Help Center: Help Center Go

We typically respond within 24 to 48 hours. Complex matters may take up to 7 business days.